How it works

The Solution One Managed Print Solution

Solution One MPS

Our Solution One MPS is the fully integrated management of an organization's entire print fleet and all the associated costs of printing in your office. Most companies experience significant savings, as much as 30 percent of their overall print-related costs, by initiating our Solution One Solution. Our Solution One Solution is typically based on a cost per print (CPP) model. The cost to print a page is inclusive of supplies, service labor, repair parts, 100% printer warranty and most importantly management reporting.

 

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Data Collection

Solution One utilizes software to help collect data on a monthly basis. The software gathers information throughout the month from local and networked devices. This information is imported directly into Solution One back in software. This helps provide our customers with detailed reports in critical information when clients are in need of making informed decisions. This software is non-invasive and is used by thousands of companies such as hospitals, banks,that require the highest levels of network security. Solution One can setup up custom monthly reports to help with service levels, auto toner replenishing, and notification when devices need immediate attention.

On Site Support

Our technicians provide onsite service. All of our technicians are equipped with fully stocked service vehicles, smart phones to assist access to our backend service module allowing them to see all data related to the printer. The result is real time information allowing for faster completion of your service issue.

Supply Fulfillment

Supplies are either drop-shipped or delivered directly to the end user. The remote monitoring software can proactively alert users when toner is running low. Supply orders can be placed on line, emailed or called in.

Device Management

Device positioning, relocating and replacement recommendations are made in order to optimize your print environment. Printer fleet assessment is continuous. When a printer approach end of life, experience an above average number of service incidents or become more expensive to service than to replace, proactive actions are taken to contain costs and maximize user uptime. 

Single Invoice

A monthly invoice will detail both costs and printer usage by user and/or cost center. This creates an easier process for account payable, eliminating multiple invoices for toner orders and service calls incurred throughout the month into one simple monthly bill. It’s simple and easy to compare against budget.

Management Reporting

Since printer related information is being collected ongoing, we can quickly generate a variety of reports to help manage the fleet. Perhaps you want to know about color printing trends or what users or departments are printing. This is all done easily. We also periodically have reviews where all the information is analyzed and compiled into an Executive Summary. We are sure to review three areas – Financial, Printing Trends and Service Performance. We also provide recommendations for further improvements. This fulfills our process of continuing to improve the management of your fleet